Last modified: July 28, 2020
Lightstreamer is the Data Controller of the personal data collected and processed, as detailed below.
If you require any further information or have any questions about our Policy, please feel free to contact us by email at email@example.com .
What Personal Data We Collect and Why
When You Navigate Our Website
The Website collects some data when a User calls up the Website, which are stored in server log files. Such data include the IP address of the User, the browser type and version, the operating system, the referrer and any data that the User's browser sends as part of the navigation activity on the Website. This data is needed to deliver the content of the Website correctly, to provide law enforcement authorities with the necessary information in case of a cyber-attack, and to perform anonymous statistical analyses.
When You Contact Us
If a User contacts Lightstreamer via email, via a contact form, or via a live chat, the personal data transmitted by the User on a voluntary basis are automatically stored and used for providing answers to the User and for any subsequent communication.
When You Subscribe to Our Newsletter
On the Website, Users are given the opportunity to subscribe to our newsletter, to stay informed on news regarding Lightstreamer. An email will be sent to the email address registered by the User to confirm the email address, as part of a double opt-in procedure. The personal data collected when subscribing to the newsletter are: email address, first name (optional), last name (optional), and IP address.
The newsletter contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such emails, which allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, the Data Controller and Data Processor may see if and when an email was opened by a User and which links in the email were called up by the User.
The subscription to our newsletter may be terminated by the User at any time, by following a link provided in each newsletter. It is also possible to communicate the revocation to Lightstreamer via email or registered mail.
When You Register to Our Forum
The Website provides a discussion forum where registered Users can post messages. An email will be sent to the email address registered by the User to confirm the email address, as part of a double opt-in procedure. The personal data collected when registering to the forum are: email address, IP address, username, and password. Users can provide any further personal data on a voluntary basis by filling in their public user profile on the forum. Such personal data are not required to use the forum. Please remember that any information you disclose in the forum becomes public information and we are not responsible for the use of any information that you choose to post to our forum.
When You Chat on Our Site
When You Comment on Our Blog
When You Use Our Demos
The Website contains some technology demonstrations (called "demos"). Some of the demos can be used online, directly on the Website's pages, while others need to be downloaded on User's mobile devices or computers. When the User uses a demo, we store the IP address of the User in server log files and we might enable remote logging for diagnostic purpose, but no personal data, except for the IP address, are reported.
How We Process Personal Data
The Data Controller declares and guarantees that the Personal Data provided by the User will be treated with the strictest confidentiality and protection, also ensuring that appropriate security measures, of both technical and organizational nature, will be taken aimed at preventing access, disclosure, accidental or improper alteration, unauthorized loss or destruction of Personal Data. Personal Data may be processed by the Data Controller in manual, paper or electronic form. Specific security measures are observed by the Data Controller to prevent data loss, illicit or incorrect use and unauthorized access.
Our IT infrastructure is based on cloud services provided by third-party companies, which act as Data Processors on behalf of Lightstreamer. Such Data Processors are all GDPR compliant and are based either in EU or in US (with the Standard Contractual Clauses in place).
The Website is protected via encrypted TLS connections.
Without prejudice to User's right to oppose to the processing of Personal Data and/or require cancellation, Personal Data provided hereof are processed and stored for the time required by the purposes described in this Policy.
Rights of the Users
In relation to Personal Data collected, the User is entitled to exercise the following rights:
- the use and processing of Personal Data is unlawful and requires a limitation of use or cancellation of the Personal Data;
- there is no longer any need for the Data Controller to keep User's Personal Data, but the User needs it to ascertain, exercise or defend its rights in court.
- User has the right to object to further processing of his Personal Data and exercise this right to the opposition;
- Personal Data have been processed unlawfully, unless the processing is necessary by virtue of legal obligations, by law or in order to constitute, exercise or defend a right in court.
The Data Controller must reply to the request given by the User, for any rights the User may exercise (including the right of access), within 1 (one) month from receiving the specific request. This timeline is extendable up to 3 (three) months in cases of particular complexity. In any case, the Data Controller must however give feedback to the User within 1 (one) month from the request, even in case of denial.
The feedback must be generally given to the User in written form also through the use of electronic tools that facilitate accessibility; it can only be given orally if the User so requires.
Please keep in mind that Lightstreamer may disclose Personal Data of the Users to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Furthermore, this Policy does not apply to personally identifiable information or personally sensitive data you disclose through our public online forums and public online chats; if you do so, be aware that this information may be collected and used by others.
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what is in your shopping basket.
Cookies improve your user experience by enabling a website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’ that your browser will delete when you close it) or for repeat visits (using a ‘persistent cookie’ that will stay longer on your computer and will be delete once expired). They may be set by the website you are visiting (‘first party cookies’ - in this case lightstreamer.com) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
First Party Cookies
Third Party Cookies
Managing cookies - If you wish to enable, disable or delete one or all cookies, you may do so through our Third - Party Vendors opt-out pages or through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites. If you use a mobile device, you can find more information on the user guide provided by the manufacturer.
Other cookies / unexpected cookies - Given how Internet and websites work, we are not in the conditions to control how Third Party Vendors manage their cookies through our website (especially when our pages contain embedded elements such as texts, documents, images or videos that are displayed on or through lightstreamer.com, but archived elsewhere).
If you notice a cookie not attributable to any service listed above, don’t hesitate to inform us and/or directly contact the responsible Third Party asking for clarifications.
Changes to This Policy